In order to protect your privacy we will not distribute your name, email address or any other personal information we may hold to third parties.
In the event that recognised law enforcement agencies or an official court order requests information we do reserve the right to co-operate entirely with their wishes.
YOUR RIGHTS UNDER THE GDPR
Under the General Data Protection Regulation (GDPR), you have rights as an individual
which you can exercise in relation to the information we hold about you.
These consist of:
·Your right to be informed
·Your right of access
·Your right to rectification
·Your right to erasure
·Your right to restrict processing
·Your right to data portability
·Your right to object
·Your rights to automated decision making including profiling.
USE OF SERVICES BY MINORS
Our Services are not directed to individuals under the age of sixteen (16), and we request that they do not provide Personal Data through our website, by telephone or via email.
TELEPHONE, TEXT and WHATSAPP CONTACT
When you contact us using any of the above mentioned methods, we may collect information such as your name, address, email address, telephone number, and any there information we absolutely require in order to carry out your request.
Emails are stored on an electronic device which is only accessible via security pin number.
Text and WhatsApp details are stored on the mobile phone used and the service provider’s servers, this data may be deleted after a certain period depending on the policy and features provided by those service providers.
Any voicemail messages recorded on our mobile phone number will be deleted once a call
has been returned. If it is not possible to return a call because contact information has been withheld or not supplied, voicemail messages will be deleted after seven days.
VISITORS TO OUR WEBSITE
Other than a very basic traffic statistical report supplied by our
If you send us a private or direct messages via social media the information will be stored on the Facebook servers according to their own policies and procedures, they can only be accessed by one of our management team. We will retain all private messages unless you request their deletion.
LINKS TO OTHER WEBSITES
This privacy notice does not cover the links within this website linking to other websites. We encourage you to read the privacy notices on the other websites you visit.
MANUAL (PAPER) RECORDS
When we meet you for a consultation, we will make a hard copy paper record of the information you supply us with. This may include but is not limited to your name, address, email address, telephone number, home security information, details of emergency contact person(s) and any other information we absolutely require in order to carry out your request. These records are kept securely and your details will only be passed onto a third party (eg. Holiday cover provided by another company) with your express permission.
Our accounts provider is Xero, When we add your personal data with the system, Xero treats it with care and they take responsibility to protect it seriously. They have updated their privacy notice to better communicate how they handle your personal data as below:
- clear, easy to read and simple to understand
- open about how we collect, store, use and secure personal data
- in line with Europe’s new General Data Protection Regulation (GDPR). If you’d like to know more about what we’re doing to get ready for GDPR, check out our GDPR centre.
For a detailed summary of the changes, please see the new Xero privacy notice.
ACCESS TO YOUR PERSONAL INFORMATION
Customers can obtain copies of all the information we hold of them by making a written and signed request.
This will include:
· All manual records (including any written notes)
· Where possible, all historical emails, text messages and WhatsApp messages.
· Where possible, all historical Facebook private messages.
We will supply the information in an intelligible form and, where possible, in an electronic format (eg. PDF document).
If we hold incorrect information about you, you can ask us to correct any mistakes. You are requested to inform us of any changes to your details which may have an effect on the provision of our services.
If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.
We try to meet the highest standards when collecting and using your personal information. For this reason, we take any complaints we receive about this seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate.
We would also welcome any suggestions for improving our procedures.
CONTACT INFORMATION FOR THE DATA CONTROLLER
Susanne Broughton CEO
Name: Susanne Broughton